Tailored, intensive support for children and young people who've been let down by the systems meant to help them.

STARTS

STARTS is for children and young people who struggle to engage with school or other services. Many have been excluded, or have stopped going. Many have high social, emotional and mental health needs, neurodiversity, or significant behavioural difficulties. Many have had adults give up on them, repeatedly.

We accept referrals from schools, local authorities, children's services, CAMHS, families and other partners across South East London.

How it works

STARTS is built around the child, not around a timetable. A high ratio of 2-3 skilled staff per child. Multiple sessions a week, over several months. Support delivered wherever it's needed - in school, at our venues, on trips, at home or in foster placements. Staff drawn from youth work, sports coaching, psychology and social work backgrounds.

Every young person follows the same three-stage journey, at their own pace: building trusted relationships and emotional regulation; developing communication, life and social skills; then positive progress back into education, training or employment. Progress is tracked against eight clear indicators and recorded in detail through C-POMS, with full reporting available to commissioners and referral partners.

The STARTS Theory of Change was co-designed with our staff, the young people themselves and external partners, and underpins everything we do.

Staff who don't give up

Ask anyone what makes STARTS different and the answer is the same. The staff don't give up. They turn up again and again, even for young people who won't come to the door.

Real outcomes

One young person went from 30% school attendance to 85%. Another, previously out of education entirely, is now sitting their GCSEs. The numbers reflect what consistent, intensive support can do.

What teachers tell us

"It was a success in getting him to the place where he can now be successful. He's a school boy again." A teacher's words on a young person who'd almost disengaged completely.

What young people say

"I'm not scared of that anymore." "Seeing new people made me worried. Now I feel joyful." The voices we work hardest to bring forward are the ones that matter most.

STARTS Programme · Theory of Change

Building the foundations for a fresh start

STARTS provides intensive, tailored support for children and young people with the highest levels of need. This Theory of Change sets out who we work with, how we work, and the outcomes we deliver, co-designed with our staff, the young people themselves, schools and children's services.

Every child deserves the chance of a fresh start. STARTS works one-to-one with children and young people who need it most, building trust, confidence and the foundations to move forward. Here is how it works.

The need

STARTS provides tailored, intensive support for children and young people who:

  • Struggle to engage with school and/or other services
  • Display behaviour harmful to themselves and/or others
  • Have high levels of social, emotional, mental health and/or neurodiversity needs

They may also be at risk of exclusion from school, exploitation or criminal justice involvement.

The scale of the challenge

  • Since 2018-19, London has seen a 14% rise in suspensions and a 106% increase in persistent absenteeism.
  • Social, emotional and mental health needs are overrepresented among pupils who are persistently absent or excluded from school.
  • Around 1 in 6 pupils in London were persistently absent in 2023/24.
  • There are around 10,000 to 11,000 children in care across London at any one time.

The support

STARTS provides tailored, individual, intensive support with a high ratio of 2 to 3 skilled staff per child. Over several months, they meet multiple times per week at All Kids Can venues, off-site on trips, on-site in school, and/or at the child's home or foster placement.

Three-stage support

Select a building block to see the need it meets and how STARTS responds.

Foundations Building skills Positive progress

Our approach

STARTS staff are:

S
Skilled Well-trained and skilled in managing challenging behaviours and bringing out the best in children and young people.
T
Trusted Consistent and persistent, building trusted relationships where young people feel safe, as well as with families and external partners.
A
Adaptable Get to know the individual child and tailor activities and support to meet their needs, staying flexible in their approach.
R
Relatable Young, positive, diverse and relatable role models and mentors, while also setting firm boundaries.
T
Tenacious Do not give up. Tenacious in seeking to engage young people, finding out-of-the-box solutions and embedding positive routines.
S
Strengths-focused Focus on understanding strengths, interests and hobbies, encouraging young people to try new things and achieve incremental stretch goals.

Mechanisms of change

Engagement

Staff use a range of educational and enrichment activities to engage children and young people, from sport and climbing to cooking, arts and nature trails.

“When their mind is engaged, that's when they'll talk to you.”

Staff

Systems

Staff use C-POMS software to keep and share accurate, timely records about needs, safeguarding concerns and progress.

“The staff record everything... in children's services, if it's not recorded, it didn't happen.”

Children's Services

Staff

Highly trained and from multidisciplinary backgrounds including youth work, sports coaching, psychology and social work, skilled at working with high levels of need.

“It's not just a job. The staff are genuine and young people see that.”

Children's Services

Partnerships

Staff work closely with schools, children's services, local authorities, CAMHS, families and carers.

“They help bridge the gap between schools, families and other services.”

Head Teacher

The outcomes we work towards

Engagement with education, training or employment
Improved wellbeing and flourishing
Engagement with other support services

To discuss commissioning STARTS or to refer a child or young person, get in touch with our team.

Want to know more about STARTS, or think a young person could benefit? We’d love to hear from you.

Contact us about STARTS

This Theory of Change was co-designed by STARTS staff, children and young people, and external partners including schools and children’s services. Facilitated by Champions for Social Change Ltd.

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